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Privacy Policy

​​​

All matters in this document relate to our company, Kemetri Afro Infusions Hair Care Co., Kemetri Afro Infusions, Kemetri.com, and Kemetri.
At Kemetri, your privacy matters to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from kemetri.com.

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Medical & Hair Care Disclaimer

All content provided on the Kemetri website, including but not limited to blog posts, educational articles, product descriptions, hair care opinions, natural hair tips, and DIY hair care recipes, is intended for educational and informational purposes only.

Kemetri does not provide medical advice, and none of the information shared on this website is intended to diagnose, treat, cure, or prevent any disease, scalp condition, skin condition, or hair loss disorder. The information presented should not be used as a substitute for professional medical advice, diagnosis, or treatment from a licensed healthcare provider, dermatologist, or medical professional.

If you are experiencing scalp disorders, hair loss, thinning, chronic irritation, or any medical concerns, you should always seek guidance from a qualified healthcare provider before beginning any new hair care routine or using any natural remedy.

By using this website and any information provided, you acknowledge and agree that:

  • Kemetri is not acting as a medical advisor

  • You are voluntarily choosing to use any information, recipes, or routines at your own discretion

  • Individual results may vary

  • Natural ingredients can still cause allergic reactions, irritation, or sensitivity

Kemetri assumes no responsibility or liability for any adverse reactions, skin sensitivity, scalp irritation, hair loss, or other outcomes that may occur from the use or misuse of any information, products, or DIY recipes shared on this website.

We strongly encourage all users to perform patch testing before applying any new product or natural blend to the skin or scalp.

Your safety, health, and well-being are paramount.

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Information We Collect

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When you interact with our website, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely through third-party providers)

  • Order history

  • IP address and device information for website analytics

How We Use Your Information

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We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding purchases, updates, or promotions

  • Improve our website and customer experience

  • Prevent fraud and maintain site security

Sharing Your Information

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We only share your information with trusted third-party providers necessary to operate our business, such as:

  • Payment processors

  • Shipping carriers

  • Website hosting and customer service platforms
    Your information is never sold.

Data Security

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We take reasonable steps to protect your personal data using industry-standard security measures.

Your Rights

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You may request to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion of your information

To make a request, contact us at contactus@kemetri.com.

ACCESSIBILITY STATEMENT

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At Kemetri, we are committed to providing a website that is accessible to all individuals, including those with disabilities.

Our Commitment

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We strive to ensure that kemetri.com is user-friendly and compliant with:

  • Web Content Accessibility Guidelines (WCAG)

  • Applicable accessibility laws and best practices

Ongoing Efforts

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We continually review our website to improve:

  • Readability

  • Navigation

  • Screen-reader compatibility

  • Mobile responsiveness

Need Assistance?

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If you experience any difficulty accessing any part of our website, please contact us at:
contactus@kemetri.com
We will work with you promptly to provide the information or assistance you need.

SHIPPING POLICY

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At Kemetri, we carefully package and ship every order with care.

Processing Time

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All orders are processed within 3–5 business days, excluding weekends and "holidays".

Shipping Rates & Delivery

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Shipping rates are calculated at checkout based on:

  • Package weight

  • Delivery location

  • Selected shipping method

Estimated delivery times range from 3–10 business days after shipment.

Shipping Address Responsibility

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Please ensure your shipping address is correct. Kemetri is not responsible for delays or lost packages due to incorrect addresses provided at checkout.

Lost or Delayed Packages

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Once an order is shipped, the carrier is responsible for delivery. If your package is delayed or lost, please contact the carrier first. We are happy to assist when possible.

TERMS & CONDITIONS

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By using kemetri.com, you agree to the following terms and conditions.

Use of Our Website

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You agree to use our website for lawful purposes only and not for any fraudulent or harmful activities.

Product Information

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We make every effort to accurately display product descriptions, ingredients, and images. However, product color and packaging may vary slightly due to screen settings or availability.

Intellectual Property

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All content on this site — including logos, images, text, and branding — is the property of Kemetri and may not be copied or used without written permission.

Limitation of Liability

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Kemetri is not responsible for:

  • Allergic reactions due to undisclosed sensitivities

  • Improper use of products

  • Delays caused by shipping carriers

  • If you have any questions about the ingredients in any of our products, reach out to us at contactus@kemetri.com

Changes to Terms

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We reserve the right to update these terms at any time. Continued use of the site signifies acceptance of any changes.

Refund Policy

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At Kemetri, all sales are considered final. Due to the nature of our handcrafted, small-batch personal care products, we do not offer automatic refunds or returns.

However, your satisfaction is important to us. If there is any issue with your order, please contact us at contactus@kemetri.com within 3 days of receiving your package. After review, we will gladly offer a refund, exchange, or store credit based on mutual agreement and the specific nature of the concern.

Requests made after the 3-day window may not be eligible for resolution.

Thank you for your understanding and for supporting our work.

Damaged or Incorrect Orders

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If you receive:

  • A damaged item

  • The wrong product

Please contact us within 48 hours of delivery at contactus@kemetri.com with:

  • Your order number

  • Clear photos of the issue

We will gladly offer a replacement or store credit when applicable.

Non-Returnable Items

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Opened or used products cannot be returned or exchanged

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